Terms & Conditions

1. Bookings & Walk-Ins

For the best chance of securing your preferred appointment time, service, and nail technician, we recommend booking in advance.

Walk-ins are always welcome and will be accommodated based on technician availability. Wait times may vary depending on appointments already scheduled and the services requested.

Requests for a specific technician are welcomed, but technician availability cannot always be guaranteed.

2. Cancellations & Rescheduling

We understand that plans can change.

If you need to cancel or reschedule your appointment, we kindly ask that you notify us as soon as possible so we can make the appointment time available to another guest.

Venus Nails Carmel does not charge a cancellation fee.

Clients with repeated no-shows or last-minute cancellations may be asked to book on a walk-in basis or may have limited advance-booking privileges.

3. Late Arrivals

If you are running late, please contact the salon whenever possible.

Depending on your arrival time and the appointments scheduled afterward, we may need to shorten or modify your service, assign another available technician, or reschedule your appointment.

We will always do our best to accommodate you while respecting the appointment times of other guests.

4. 10-Day Service Repair Policy

We stand behind the quality of our work and want you to enjoy your nails.

For gel polish, builder gel, Gel-X, dipping powder, and acrylic services, we offer complimentary repairs for eligible service-related issues reported within 10 days of the original service date.

Eligible issues may include:

• Chipping or peeling
• Premature breakage reasonably related to the original application
• Lifting
• Product separation

Please contact Venus Nails Carmel as soon as you notice an issue so we can evaluate the affected nails.

Complimentary repairs apply to the affected nails only and do not automatically include a complete new set, color change, or complete service redo.

After 10 days, normal repair charges will apply.

5. Regular Polish

Traditional nail polish is a short-term polish and is naturally more susceptible to smudging, chipping, and normal wear.

Because many factors outside of our control can affect regular polish after leaving the salon, we cannot guarantee the longevity of regular polish.

For longer-lasting results, we recommend gel polish, dipping powder, builder gel, or another appropriate enhancement service.

6. Repair Policy Exclusions

Our complimentary repair policy does not cover damage resulting from:

• Accidents or trauma to the nails
• Using nails as tools
• Picking, peeling, or biting the nails
• Improper at-home removal
• Damage occurring after leaving the salon that is unrelated to the original application
• Changes of mind regarding color, shape, length, or design
• Services subsequently altered, repaired, removed, or modified by another salon, technician, or the client

If another salon or individual modifies the original service before Venus Nails Carmel has an opportunity to inspect it, the complimentary repair policy may no longer apply.

Your nails are jewels, not tools. Proper aftercare plays an important role in the longevity of your service.

7. Service Satisfaction

Your satisfaction is important to us.

Please communicate your desired shape, length, color, design, and other preferences before or during your service.

If something does not look the way you expected, please tell your technician before leaving the salon. This gives us an opportunity to make adjustments immediately.

If you discover a service-related problem afterward, please contact us promptly so management can review the situation and determine the appropriate solution.

8. Refunds & Redos

Because nail services involve professional time, labor, and products, completed services are generally non-refundable.

If you are dissatisfied with a service, please give us an opportunity to inspect the nails and address your concern.

When appropriate, we may offer a repair or correction under our service guarantee.

A change of preference regarding color, shape, length, or design after the service has been completed is not considered a service defect and may require an additional charge.

Complimentary corrections are determined by salon management based on the circumstances.

9. Service Pricing & Add-Ons

Prices shown on our service menu represent base prices unless otherwise stated.

Additional charges may apply depending on the service requested, including but not limited to: special shapes, extra length, French tips, nail art and designs, chrome, cat-eye, or specialty finishes, gel or enhancement removal, nail repairs, builder gel, acrylic or other enhancements, additional manicure or cuticle services.

Please ask your technician or front desk for pricing if you have any questions before or during your service. Service and prices are subject to change.

10. Reference Photos & Nail Designs

We welcome inspiration and reference photos. However, reference photos are used as inspiration rather than a guarantee of exact duplication.

Colors, nail length, natural nail condition, products, techniques, and individual nail artists may affect the final appearance.

If a requested design requires additional time or skill, additional charges may apply.

11. Health, Allergies & Special Conditions

Please inform your technician before beginning of any allergies, sensitivities, injuries, medical concerns, or other conditions that may affect your service.

Our nail technicians provide cosmetic nail services and do not diagnose or treat medical conditions.

12. Right to Refuse or Discontinue Service

We reserve the right to refuse or discontinue service if we believe it is unsafe or if a guest engages in inappropriate, threatening, or disruptive behavior.

Our goal is to maintain a safe and respectful environment for everyone.

13. Children & Guests

Children who are not receiving services should be supervised at all times and should not interfere with salon equipment, technicians, or other guests.

During busy periods, we may limit additional guests who are not receiving services.

14. Lost or Damaged Property

Please keep your personal belongings with you. Venus Nails Carmel is not responsible for lost, forgotten, stolen, stained, or damaged personal items or clothing except where responsibility cannot legally be excluded.

15. Photos & Social Media

With your permission, we may photograph completed nail services for our portfolio, website, social media, or promotional use. You may decline photography.

16. Gift Cards & Promotions

Gift cards have no cash value except where required by law. Discounts, loyalty rewards, coupons, and promotions generally cannot be combined unless otherwise stated.

17. Payments

Payment is due upon completion of services. Please review your services and charges before completing payment. Inform the front desk of any billing concern as soon as possible.

18. Security Cameras

For the safety and security of our guests, staff, and business, video surveillance may be used in permitted areas of the salon. Security footage may be reviewed for safety or other necessary business concerns.

19. Changes to Our Policies

Venus Nails Carmel reserves the right to update these Terms & Conditions as necessary. The current version of these policies will apply subject to applicable law.

20. Thank You

Thank you for choosing Venus Nails Carmel to serve you.

We appreciate the opportunity to serve you and ask that you communicate any concerns with us promptly so we have an opportunity to make things right. Our goal is a simple but powerful mission: professional and welcoming experience for every guest.